History – Customer Focus, Leadership Vision

• Certified Electronic Information Records Manager
• Certified Document Imaging Architect
• Undergraduate Degrees – Management, Industrial Engineering and Philosophy
• 1999 to current

Peter Frix, CDIA, CEIRM

Serving both public agency and multi-national business in North America, Peter has been a digital systems filing consultant since 1995.

“It started when I was leading an Accounts Payable automation project for Microsoft.  The customer requested someone to perform a 600-box document scanning service as a sub-part of the main integration automation project.  A key requirement was re-organizing the records before scanning, followed by extensive hand-key data entry.  My employer at the time saw this as valuable, but was unable to cover the expense and frankly,  wanted to avoid the responsibility.  I was encouraged to establish a separate company and project manage this as a sub-part of the main automation project.  And so the company began, nights and weekends at our children’s study desks.”

Others customers began asking for similar services to support of their document management systems.  By 2001, there were 22 part-time employees in the company.

The years 2006 and 2008 saw the acquisition of 2-larger, more established firms from Redmond and Bellevue.  Initially operated as 3-separate business units, these were co-located together into one operation in the Lynnwood corporate center in 2012.

Since 1999, FreeDoc^® has added Information Consulting and Information Automation in the Cloud.  This approach allows one entity to Project Manage both halves of an information automation project, with an eye for compliance and efficiency.  This one concept has been the formula for most successful customer automation projects ever performed in the company’s history.

Current and past clients include:

• 1st US Special Forces Group – JBLM
• Panasonic Avionics
• Bremerton Shipyards
• Heavy manufacturing
• Ben Bridge Jewelers
• Evergreen Hospital
• King County Library System
• Microsoft
• Perkins Coie
• Puget Sound Energy
• Teamster Pension Trust Fund
• US Department of the Interior
• US cities, counties, along with health, school and utility districts
• VA Puget Sound Health Care System

Today, 5-divisions help customers automate the filing, routing and management of their information.

Our focus remains the same – improve a customer’s operations by aerodynamically filing information so they can ‘get more done in less time’.^™

For 27-years, customers have trusted FreeDoc^® for additional services to improve their operational strength.  Current customer retention is 92% when measured after 5 years of services.  Current staff tenure averages 9-years – with cross-training in all aspects of information automation:

• Records management consulting
• Cloud system licensing and configuration
• System conversion and migration
• Document conversion
• Business records storage

Philosophy

• Be kind.  Be direct.  Be curious.
• Shortcuts cut you short.  It’s better to over serve than under.
• Use our talents and abilities to serve our customer so they can better serve their customer.