History – Customer Focus, Leadership Vision

• Certified Electronic Information Records Manager
• Certified Document Imaging Architect
• BA – Management, with Industrial Engineering and Philosophy minors
• 1999 to current

Peter Frix, CDIA, CEIRM

Peter has been serving public agency and multi-national business in North America as a digital systems filing consultant since 1995.

“It started with an Accounts Payable automation project for Microsoft.  The customer soon wanted us to scan and index 600-boxes of invoices to populate the system.  A key requirement was re-organizing the records along with detailed hand-key data entry.  At the time my manager wanted to avoid the liability.  She encouraged me to project manage the work as a sub-part of the main automation project.  And so the company began, nights and weekends at my children’s study desks.  Shortly afterwards other customers expressed the same interest.  Ben Bridge Jewelers contracted to process what became scanning of ten-million documents over 10-years.  By 2001, there were 22 part-time employees in the company.”

In 2004, FreeDoc^® added Cloud Automation to Project Manage both halves of a project and maintain high customer service.  Since 2004, that one concept has been our formula for success.  One name, one call.  Done.

The years 2006 and 2008 saw the acquisition of 2-larger established competitors from Redmond and Bellevue WA.  Initially operating as separate units, all 3-co-located into the current Lynnwood corporate center in 2012.

Today FreeDoc^® has 5-divisions to help customers manage record projects from across their enterprise:

1. Records Management and Records Retention Consulting and Automation
2. Cloud Records Solutions
3. Technical Consulting
4. Large-scale file scanning
5. Business Records Storage

With one focus FreeDoc^® helps you ‘get more done in less time‘.^®

For 27-years customers have trusted FreeDoc^® to improve their operations.  Current customer retention is 92% when measured after 5 years of service.  Current staff tenure averages 7-years with cross-training in all aspects of information automation:

• Records management consulting
• Cloud system licensing and configuration
• System conversion and migration
• Document conversion
• Business records storage

Philosophy

• Be kind.  Be direct.  Be curious.
• Shortcuts cut you short.  It’s better to over serve than under.
• Use our talents and abilities to serve our customer so they can better serve their customer.

Current and Past Customers

• Microsoft
• Panasonic Avionics
• Perkins Coie
• Puget Sound Energy
• Teamster Pension Trust Fund
• Bremerton Shipyards
• Heavy manufacturing
• Ben Bridge Jewelers
• Evergreen Hospital
• King County Library System
• US Special Forces Group – JBLM
• US Department of the Interior
• US cities, counties, along with health, school and utility districts
• VA Puget Sound Health Care System