6. Range of Additional Offered Services
Finally, it’s a good idea to look beyond the initial scope of software. Evaluate what other services the Solution Provider is able to provide.
For any ECM system, it is quite common these services are needed:
1) Records Management consulting services.
2) Records scanning services.
3) Physical records storage services.
Does the Solution Provider provide these services, or do they outsource to another company?
Does this affect your security concerns?
Is single point accountability important to you?
Is the Solution Provider able to handle Project Management of all the services with the software implementation?
Choosing a reseller who is able to provide these services is valuable. It means they are professionally aware of all aspects that can affect you. If your relationship is a good one, they will tell you what you need to know ahead of time.
This can save countless resources from additional contracting, additional expense and cross-communication that would be otherwise needed.